1. Shipping Methods and Delivery Time
We offer a variety of shipping methods to suit your needs. Standard shipping usually takes 7-10 business days, while expedited shipping options are available for faster delivery times.
2. Shipping Costs
Shipping costs are calculated based on the weight and dimensions of the package, as well as the destination. During the checkout process, the shipping cost will be displayed for your review before finalizing your order.
3. Order Processing Time
Orders are typically processed within 1-3 business days. Please note that processing times may be longer during peak shopping seasons or due to unforeseen circumstances.
4. International Shipping
We offer international shipping to select countries. Please be aware that international orders may be subject to additional customs duties, taxes, and fees, which are the responsibility of the customer.
5. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package online and stay updated on its delivery status.
6. Undeliverable Packages
In the event that a package is undeliverable due to incorrect address information or other reasons, it will be returned to us. We will contact you to arrange re-shipment or a refund.
7. Damaged or Lost Packages
If your package arrives damaged or becomes lost during transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund as appropriate.
